ServiceDesk Plus | On-premises

-------✦ INTRODUCTION ✦------

ServiceDesk Plus is a powerful mobile application designed to enhance IT service management (ITSM) and IT asset management (ITAM) for organizations. 

This app empowers employees to find answers or get the services they need anytime and from anywhere.

-------✦ KEY FEATURES ✦------

Work Logs

The app includes a work logs feature that allows technicians to record the time spent on requests. This information is crucial for tracking productivity and ensuring that service level agreements (SLAs) are met.

Solutions Access

Users can access pre-recorded solutions for common issues directly through the app. This feature empowers employees to find quick resolutions to frequently encountered problems without needing to wait for technical support.

Asset Management

ServiceDesk Plus allows technicians to add assets via barcode or QR code scans, streamlining the asset management process. Users can view details of assets and gain access to remote Windows machines when necessary. 

Calendar Integration

The app integrates with mobile calendar applications, allowing users to view all pending tickets as events. This feature helps technicians prioritize their work and manage their time effectively. By keeping track of their tasks alongside their schedule, users can ensure that nothing falls through the cracks.

Change Approval

Change Advisory Board (CAB) members can quickly approve change requests using the app. This feature accelerates the change management process, ensuring that necessary approvals are obtained without delays.

------✦ COUNTRY OF ORIGIN AND LANGUAGE ✦------ 

Country: United States 

Original Language: English

------✦ RECOMMENDED AUDIENCES ✦----

The ServiceDesk Plus app is ideal for IT professionals, technicians, and employees within organizations that require efficient service management. 

It serves as a valuable tool for those who need quick access to IT services, whether they are in the office or working remotely.

Frequently Asked Questions (FAQ) :

Q: Can I use the ServiceDesk Plus app without an account?

A: No, the app requires your organization to have installed the ServiceDesk Plus software, and you must have an account to log in.

Q: What features are available in the mobile app?

A: The app includes features such as request management, task breakdown, attachments, work logs, solutions access, asset management, calendar integration, and change approvals.

Q: Is the ServiceDesk Plus app available for both Android and iOS?

A: Yes, the app is available for both Android and iOS devices, making it accessible for a wide range of users.

---------------------------------------

Contact us at the following sites if you encounter any issues:

Official Website: Here

Email: servicedeskplus-support@manageengine.com / mobileapp-support@zohocorp.com (Developer)

Phone number: +91 98409 60039

---------------------------------------

Version History

v6.0.10 ---- 9 Jun 2025

Version 6.0.10:

Fixed a crash issue on the TFA login page.