PostNord: Track & Send Parcels

Keeping track of parcels is made simple with the PostNord app, a comprehensive digital solution designed to handle parcel tracking, delivery management, and postal services in one place. By creating an account in the app, parcels are automatically added, making it easier to stay updated on both incoming and outgoing shipments. 

Parcel Tracking and Management

The PostNord app allows tracking of parcels that are being received as well as those being sent. All relevant shipment details are gathered in one interface, offering a clear overview of parcel status and movement throughout the delivery process.

Digital Parcel Pickup

Parcels can be collected without a paper notification slip. Digital identification within the app enables faster and more convenient pickup at service points, reducing the need for physical documentation.

Parcel Sharing

Parcels can be shared with others directly through the app. This feature allows another person to collect a parcel on behalf of the recipient, adding flexibility when schedules or availability change.

Notifications and Updates

Automatic notifications help ensure that no parcel updates are missed. Status changes, delivery progress, and pickup availability are communicated in real time, keeping parcel information current.

Delivery Preferences and Flexibility

Home delivery preferences can be selected for Sweden and Finland, allowing deliveries to be adapted to individual needs. In Denmark, the app supports management and registration for Modtagerflex, providing additional delivery flexibility.

Location and Service Tools

The app makes it easy to locate nearby service points, mailboxes, and parcel boxes. Built-in search tools also support postal code lookups, helping to quickly find correct addresses and delivery locations.

Parcel Box Access

Certain parcel boxes can be opened directly through the app, enabling secure and contactless access without additional keys or codes.

Customer Service and Postage

Customer service chat is available within the app in Denmark, offering direct assistance when needed. The app also allows postage purchases in Sweden and Denmark, simplifying the process of sending parcels.

FAQs

1. What types of parcels can be tracked in the PostNord app?

The app supports tracking for both incoming and outgoing PostNord parcels, all displayed in one place.

2. Is it possible to pick up parcels without a paper notification?

Yes, parcels can be collected digitally using the app without the need for a paper slip.

3. Can someone else pick up a parcel on behalf of the recipient?

Parcels can be shared with others through the app, allowing them to collect the parcel if needed.

4. Which countries support delivery preferences and Modtagerflex?

Home delivery preferences are available in Sweden and Finland, while Modtagerflex management is supported in Denmark.

5. Does the app include additional postal services beyond tracking?

The app includes tools for finding service points, opening parcel boxes, searching postal codes, chatting with customer service in Denmark, and buying postage in Sweden and Denmark.

Version History

v8.53.2—6 Nov, 2024

Fixed a couple of bugs and polished some details.

v8.50.2—22 Aug, 2024

Fixed a couple of bugs and polished some details.

v8.49—6 Jul, 2024

New

• In Finland, the chat support is now up and running. Use our chatbot at any time for common questions, or chat directly with our customer service when you need that extra help during business hours.