PLN Mobile

-------✦ INTRODUCTION ✦------

PLN Mobile is the official mobile application developed by PT PLN (Persero) to simplify access to electricity-related services in Indonesia. 

This all-in-one platform enables users to buy electricity tokens, pay bills, make complaints, apply for new electrical installations, and request power upgrades all from the palm of your hand. 

--------✦ KEY FEATURES ✦------

Easy Electricity Payment:

This feature allows users to buy electricity tokens and pay postpaid bills using bank Virtual Accounts, e-wallets, or credit cards. PLN Mobile also offers exclusive token discounts for app users.

SwaCAM - Independent Meter Recording:

This feature enables users to record their own meter readings through the app. It helps calculate monthly bills without needing assistance from meter officers.

Complaint Submission with Auto Dispatch:

This feature allows you to submit service complaints that are automatically forwarded to the nearest available technical officer. It also sends notifications about blackouts and power restoration in your area.

Apply for New Installations or Power Upgrades:

This feature makes it easy to submit a request for new electrical installations or upgrade your existing electricity capacity ideal for homes and offices needing more reliable power.

ICONNET & Additional Services:

This feature includes internet installation (ICONNET), electrical maintenance services (ElectricQu), and electric vehicle charging station info (SPKLU via Charge.In), making the app the most comprehensive utility solution in the country.

Real-Time Notifications:

This feature keeps you updated on the status of service requests, complaints, power outages, and other electricity-related activities around your location.

Integrated Digital Payments:

This feature supports secure and seamless payments directly through the app, ensuring speed and convenience in every transaction.

--------✦ COUNTRY OF ORIGIN AND LANGUAGE ✦------

Country: Indonesia

Original Language: Indonesian

--------✦ RECOMMENDED AUDIENCES ✦------

PLN Mobile is ideal for electricity customers in Indonesia, from homeowners to businesses, who want a faster and easier way to manage electricity services. 

It is especially useful for users who value transparency, real-time updates, and mobile-based convenience. 

Frequently Asked Questions (FAQ) :

Q: Can I buy electricity tokens directly in PLN Mobile?

A: Yes, you can buy tokens using various payment methods including bank transfers, digital wallets, and credit cards.

Q: How do I report a blackout or service issue?

A: Use the complaint feature in PLN Mobile. It includes Auto Dispatch, which forwards your report to nearby technicians.

Q: What is SwaCAM?

A: SwaCAM is the self-meter reading feature that allows you to input your electricity usage without waiting for a meter reader.

Q: Can I upgrade my electricity capacity through the app?

A: Yes, PLN Mobile allows users to submit requests to install new connections or upgrade power levels directly from their mobile.

Q: Are internet services available through the app?

A: Yes, users can request internet installations via the ICONNET feature in PLN Mobile.

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Contact us at the following sites if you encounter any issues:

Official website: here

Email: pln123@pln.co.id

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Version History

V5.2.70----------- 14 May 2025

Bug fixes and improvements.