mySchneider

-------✦ INTRODUCTION ✦------

mySchneider is the official mobile app by Schneider Electric, designed to give customers seamless access to product information, expert support, and digital tools all from one powerful hub. 

This app serves as a one-stop digital companion, allowing users to explore the full product catalog, connect with customer support, manage services, and personalize their experience to match their professional needs. 

--------✦ KEY FEATURES ✦------

Product Catalog Access:

This feature allows users to search or browse Schneider Electric's extensive catalog, including public prices and continuously updated technical content, helping professionals stay up to date with the latest offerings.

Real-Time Product Scanner:

This feature allows scanning of barcodes or QR codes on Schneider products for immediate access to product details, technical specs, and documentation.

Substitution Suggestions for Discontinued Products:

This feature provides alternative product options for items that are no longer available, helping professionals find fast and reliable replacements.

Distributor Locator:

This feature helps users find the nearest authorized Schneider Electric distributor quickly, making product procurement faster and easier.

Live Chat and Expert Support:

This feature enables eligible users to connect directly with technical experts for live guidance, or reach out via guided calls or email.

Quote Sharing and Order Management:

This feature allows selection of products and direct sharing of quotes with distributors or sales reps, plus tracking of orders, product availability, pricing, and lead times (available for selected customers and countries).

Product Registration and Installation Tracking:

This feature supports the registration of Schneider Electric products and enables users to monitor installation progress, ensuring efficient lifecycle management.

Technical Notifications and Updates:

This feature keeps users informed with real-time alerts on product updates, news, and technical changes relevant to their business or projects.

Custom Catalog Building:

This feature lets users personalize their experience by saving favorite products, documents, and FAQs into a custom catalog for easy reference.

Sustainability Information (Green Premium):

This feature provides access to RoHS and REACH compliance declarations, environmental profiles, and end-of-life documentation for eco-conscious decision-making.

--------✦ COUNTRY OF ORIGIN AND LANGUAGE ✦------

Country: France

Original Language: English

--------✦ RECOMMENDED AUDIENCES ✦------

mySchneider is highly recommended for electricians, contractors, field service engineers, energy managers, distributors, and professionals in industrial, building, or energy sectors who work with Schneider Electric solutions. 

Frequently Asked Questions (FAQ) :

Q: Who can use the live chat feature?

A: Live chat is available to selected customers in supported countries. Eligibility is determined by your location and account type.

Q: How do I find replacement products for discontinued items?

A: The app includes a substitution tool that suggests compatible alternatives for withdrawn products.

Q: Is the app suitable for international use?

A: Yes, mySchneider supports over 30 languages and is available in more than 100 countries.

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Contact us at the following sites if you encounter any issues:

Email: schneider.electric.mobile@se.com

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Version History

V16.5--------- 8 Jul 2025

Bug fixes and improvements.