My UQ mobile

-------✦ INTRODUCTION ✦------

My UQ mobile is the official app for UQ mobile users in Japan, offering a centralized dashboard to manage your mobile account with ease. 

Designed for convenience, this app provides quick access to essential information like remaining data (giga), monthly billing, contract details, and Ponta point balances. 

--------✦ KEY FEATURES ✦------

Check Remaining Data and Usage:

This feature allows you to view your current data balance (giga) in real-time. You can also track data usage over the last 30 days and 6 months with clear graphical charts, helping you monitor and manage your consumption effectively.

View and Compare Billing Amounts:

Quickly check your current billing amount and a breakdown of charges. You can compare your past six months' billing history visually to understand spending patterns or identify unusual charges.

Manage Contract and Plan Settings:

This key feature allows users to view and update their contract information, change billing plans, modify optional services, or even prepare address updates before relocating. You can also monitor subscriptions for entertainment, financial, and insurance services under au.

Support and Operator Chat:

Solve issues on your own or chat with a support operator directly in the app. The app also allows users to make reservations for in-person store visits when necessary.

Push Notifications:

Stay updated with the latest service announcements, billing alerts, and usage warnings directly in the app’s notification center.

Integrated Calendar View:

See all important billing and subscription-related schedules in one glance. The calendar also highlights special deals and service benefits to help you save more.

Ponta Points and au Ponta Level Tracking:

You can easily monitor your Ponta points and check your au Ponta level. The app also explains how to earn and use points effectively for additional value.

au PAY and au PAY Card Info:

This section displays your au PAY balance and au PAY card spending, allowing for smooth integration of your mobile service and payment system in one place.

Access UQ Mobile Online Shop:

Buy new smartphones or upgrade your current device directly from the app. Enjoy a streamlined purchase process with access to the latest models and options.

Switch Data Communication Mode:

This feature allows users to toggle between high-speed mode (fast communication) and saving mode (low-speed), based on their needs. It's ideal for users wanting to control data usage under applicable rate plans.

--------✦ COUNTRY OF ORIGIN AND LANGUAGE ✦------

Country: Japan

Original Language: Japanese

--------✦ RECOMMENDED AUDIENCES ✦------

This app is ideal for UQ mobile customers in Japan who want full transparency and control over their mobile usage, billing, and subscriptions. 

Frequently Asked Questions (FAQ) :

Q: Can I switch to a new plan using the app?

A: Yes, you can change your billing plan and optional services directly from the contract settings menu.

Q: How do I check my data usage in detail?

A: You can view your current data balance and historical usage (30 days or 6 months) using the app’s data graphs.

Q: Does this app support Ponta points tracking?

A: Yes, the app displays your current Ponta points and au Ponta level, along with tips on using them effectively.

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Contact us at the following sites if you encounter any issues:

Official website: here

Email: cs-myuqapp@kddi.com

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Version History

V9.13.0------------- 22 Jul 2025

Bug fixes and improvements.