My Shaw

-------✦ INTRODUCTION ✦------

My Shaw is the official mobile app designed for Shaw residential customers to help manage their services easily from one place. 

This app allows full access to billing, account settings, data tracking, TV subscriptions, and real-time customer support all from your smartphone.

--------✦ KEY FEATURES ✦------

Fast login access:

This feature allows you to log in quickly using your Shaw ID or Touch ID fingerprint, so you don’t need to enter your password every time.

All-in-one billing management:

This feature allows you to pay bills, set up auto-pay, save payment methods, view eBills, and even request a payment extension directly from the app.

Live support chat:

This feature allows instant connection to Shaw customer support through a real-time in-app chat with a live representative.

Data usage monitoring:

This feature allows you to keep track of your data consumption with visual graphs that show your usage clearly.

TV subscription management:

This feature allows quick access to your subscribed channel list and theme packs, and lets you manage the devices that use Rogers Xfinity App for mobile streaming.

Voicemail access for home phone:

This feature allows you to listen, archive, and manage voicemail messages for your Shaw home phone line directly from your mobile device.

Rogers WiFi Hotspot management:

This feature allows control of access to over 100,000 Rogers WiFi Hotspots so you can stay connected without using mobile data.

Push notifications and alerts:

This feature allows you to receive timely updates for billing, support chats, and service changes even when you're multitasking in other apps.

Support library access:

This feature allows users to access helpful guides and troubleshooting tips, including how to program remotes or improve WiFi performance.

Secure device permissions:

This feature allows the app to work effectively by using network, fingerprint, media, and location permissions only to enhance the experience, without unnecessary access.

--------✦ COUNTRY OF ORIGIN AND LANGUAGE ✦------

Country: Canada

Original Language: English

--------✦ RECOMMENDED AUDIENCES ✦------

The My Shaw app is ideal for Shaw residential customers who want easy access to all their account and service features in one place. 

It is best suited for users who manage multiple services such as internet, home phone, and TV, and prefer quick and secure mobile tools for everyday account management.

Frequently Asked Questions (FAQ) :

Q: Can I use the My Shaw app for Shaw Business or Shaw Direct accounts?

A: No. The app is currently only for residential customers with Shaw ID. Shaw Direct and Shaw Business accounts are not supported.

Q: How do I pay my bill using the app?

A: You can pay directly from the app by linking a payment method. It also allows you to save details for future payments and request payment extensions.

Q: Can I chat with a real person in the app?

A: Yes. My Shaw features in-app chat support with real agents, offering quick help whenever needed.

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Contact us at the following sites if you encounter any issues:

Official website: here

Email: myshawapp@sjrb.ca

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Version History

V1.15.54-407---------- 17 Jun 2025

Bug fixes and improvements.