Kilimall - Affordable Shopping

Launched in 2014 from a modest apartment in Nairobi, Kilimall was born out of a need to address the gaps in East Africa’s retail landscape. The founder’s experience working with Safaricom’s M-Pesa mobile payment system highlighted the challenges faced by Kenyan shoppers: limited options, high prices, and slow delivery. The question arose: "Why can't Africa access affordable global goods?" This led to the creation of Kilimall, East Africa’s first homegrown e-commerce platform, designed to bridge the gap between global standards and African needs.

Wide Range of Products

Kilimall offers a diverse selection of over 10 million products, catering to all kinds of needs. From major home appliances like TVs, refrigerators, and washing machines to smaller home items such as kitchen appliances and robotic vacuum cleaners, there’s something for everyone. The platform also provides an extensive variety of beauty and personal care products, fashion for men, women, and children, as well as mobile phones, accessories, and electronics. 

Affordable Prices & Discounts

One of Kilimall's standout features is its competitive pricing. By offering quality products at affordable rates, Kilimall ensures that customers get the best value for their money. With frequent discounts, special promotions, and exclusive offers, shoppers can enjoy significant savings on top brands like Apple, Samsung, Xiaomi, LG, and many more. 

Fast & Reliable Delivery

Kilimall redefines e-commerce logistics with its efficient delivery system. With over 2,000 pickup points across East Africa and 82% next-day delivery, Kilimall ensures that your orders arrive quickly and reliably. 

Secure Payments

Kilimall offers secure payment methods to make your shopping experience seamless. Customers can pay via various local options like M-Pesa, Airtel Money, EcoBank, Visa, MasterCard, and more. This flexibility ensures that shoppers can easily complete their transactions using the most convenient and secure payment methods available.

Rewards Program & Customer Support

Kilimall’s rewards program allows users to earn daily coins through actions like signing in, making orders, and leaving reviews. These coins can be used for additional savings on future purchases. Additionally, Kilimall offers excellent customer support with a responsive team ready to assist with any queries or concerns. The platform also has dedicated contact channels, including its Kenya and Uganda websites, social media profiles, and phone support, ensuring that help is always just a click away.

FAQs

1. What types of products can I find on Kilimall?

Kilimall offers a vast range of products, including home appliances, mobile phones, fashion items, beauty products, electronics, sports equipment, and more. You can find everything from major home appliances to smaller gadgets, clothing, and accessories.

2. How reliable is Kilimall’s delivery service?

Kilimall has an impressive delivery system, achieving 82% next-day delivery with 98% reliability. The platform also has over 2,000 pickup points to ensure that your order is delivered on time and efficiently.

3. What payment methods are available on Kilimall?

Kilimall supports various secure local payment options, including M-Pesa, Airtel Money, EcoBank, Visa, MasterCard, and more, providing flexibility for customers to pay securely and conveniently.

4. Can I track my orders on Kilimall?

Yes, Kilimall allows you to track your orders step-by-step from the moment they’re picked until they are delivered, giving you full control and peace of mind.

5. Does Kilimall offer any rewards or discounts?

Yes! Kilimall has a rewards program where customers can earn coins for signing in, making purchases, and referring friends. These coins can be used for additional savings. The platform also offers frequent discounts and unbeatable deals on a wide range of products.

Version History

v5.12—20 Dec, 2025

1.Personalized Content Sorting：Your feed is now smarter——showing you more of what you like first.

2.Smoother Voucher Experience:Redeeming vouchers is now easier and more intuitive.

3.Fixed known issues and improved overall performance and stability.

v5.11.1.4—6 Nov, 2025

Fix some known issues and improve the shopping experience.

v5.11.1—6 Nov, 2025

Fix some known issues and improve the shopping experience.