Interakt for WhatsApp Business

Interakt for WhatsApp Business is a powerful, all-in-one platform built to help businesses manage customer interactions and scale effortlessly. Designed for modern teams, Interakt offers tools like a Shared Team Inbox and multi-agent support to streamline WhatsApp communication and boost customer engagement.

Trusted by 100+ fast-growing companies in India, Interakt is the ultimate WhatsApp business solution that enables teams to respond faster, collaborate better, and deliver outstanding customer service — all from one shared WhatsApp number.

Shared Team Inbox – One WhatsApp Number for All

Say goodbye to scattered chats and missed messages. Interakt’s Shared Team Inbox brings all your WhatsApp conversations into a single, unified dashboard. Multiple team members can access, manage, and respond to customer queries simultaneously — ensuring every customer gets the attention they deserve.

One Inbox for All: Centralize communication and manage all incoming and outgoing WhatsApp messages from one place.

Multi-Agent Support: Add multiple teammates to your WhatsApp number and work together in real time.

Assign & Reassign Chats: Easily assign conversations to the right team member for faster, more efficient support.

Instant Replies with Smart Tools

Speed is key in customer communication — and Interakt makes it easy. With its easy-to-use message composer, your team can reply instantly, use quick replies, and send rich-media messages like images, videos, and documents to make conversations engaging and informative.

Quick Reply Templates: Save and reuse commonly used responses to reply in seconds.

Rich Media Options: Share images, PDFs, links, and videos directly in chat.

Customer Smart Cards: Get a complete overview of customer details and history right beside the conversation window, helping agents personalize every interaction.

Collaborate and Scale Efficiently

Interakt is designed to help businesses scale their WhatsApp operations. Whether you’re a small business just starting out or an established company handling high message volumes, Interakt grows with you.

Team Collaboration: Seamlessly add, remove, or reassign teammates to manage customer interactions.

Shared Access: Keep your team aligned with full chat visibility, avoiding duplicate replies or confusion.

Performance Insights: Track and analyze how your team handles WhatsApp chats to continuously improve response time and efficiency.

Trusted by Growing Businesses

Over 100+ fast-growing Indian companies use Interakt to power their WhatsApp Business communication. From e-commerce to customer support, Interakt helps businesses improve response times, drive conversions, and build better relationships — all through the world’s most popular messaging platform.

FAQs

1. What is Interakt for WhatsApp Business?

Interakt is a WhatsApp Business tool that allows teams to manage all customer messages through one shared inbox, improving communication and productivity.

2. How does the Shared Team Inbox work?

The Shared Team Inbox lets multiple team members access and respond to WhatsApp messages from a single number, ensuring no message goes unanswered.

3. Can I add multiple agents to one WhatsApp Business account?

Yes! Interakt supports multi-agent functionality, allowing you to onboard multiple teammates and manage conversations collaboratively.

4. Does Interakt require WhatsApp Business API access?

Yes, Interakt is built on the official WhatsApp Business API, enabling secure and scalable business communication.

5. Why should businesses use Interakt?

Interakt streamlines customer communication, boosts response times, and helps businesses scale on WhatsApp with real-time collaboration and automation tools.

Version History

v1.18.4—2 Feb, 2024

v1.16.0—12 Jan, 2024