Zoho SalesIQ - Live Chat App

Zoho SalesIQ is a comprehensive live chat software designed to transform website and mobile app visitors into satisfied, paying customers. Trusted by over 100,000 users, it combines live chat, visitor tracking, lead scoring, and analytics into a single platform, providing businesses with a powerful tool to enhance engagement and maximize ROI on content, SEO, advertising, and email campaigns. Built for growing businesses, Zoho SalesIQ simplifies customer interactions while providing actionable insights to optimize sales and support efforts.

Real-Time Visitor Tracking

Zoho SalesIQ allows businesses to monitor how website and app visitors interact with content in real time. This insight enables tailored engagement strategies, ensuring that visitors receive the most relevant information based on their behavior.

Live Chat for Sales and Support

Easily configurable for both websites and mobile apps, the live chat feature improves customer support and boosts sales. Businesses can address queries instantly, provide assistance, and guide potential customers through the purchasing journey seamlessly.

Proactive Mobile Engagement

With proactive mobile live chat, businesses can initiate conversations with app visitors at the right time, enhancing user engagement and increasing the likelihood of conversion.

Automated Chat Invitations

Zoho SalesIQ enables automated invitations to chat, triggering real-time conversations with prospects based on their interactions with the website or app. This proactive approach captures leads who might otherwise leave without engaging.

Feedback Collection

After each live chat session, businesses can collect visitor feedback to evaluate the quality of interaction. This applies to both website and app chats, helping improve service and customer satisfaction over time.

Multilingual Support

Expand global reach with real-time live chat translation, supporting over 25 languages. This ensures businesses can engage a broader audience without language barriers.

Visitor Identification and Tracking

Zoho SalesIQ provides detailed insights into every website and app visitor. By tracking behavior and engagement, businesses can capture and analyze data to refine marketing strategies.

Lead Scoring

Categorize visitors based on their likelihood to purchase with the lead scoring system. This allows prioritization of high-potential leads, optimizing sales team efforts and improving conversion rates.

Quick Setup

Setting up Zoho SalesIQ on a website takes just five minutes. A simple copy-paste of the code snippet integrates the platform seamlessly, allowing businesses to start engaging visitors immediately.

Dedicated Customer Support

Zoho SalesIQ’s customer support team is available via live chat, phone, and email, ensuring users have assistance whenever needed. This friendly and responsive support further enhances the user experience.

FAQs

1. What is Zoho SalesIQ and how does it help businesses?

Zoho SalesIQ is an all-in-one live chat software that tracks website and app visitors, scores leads, and provides real-time analytics. It helps businesses engage visitors, improve sales, and enhance customer support.

2. Can Zoho SalesIQ be used on both websites and mobile apps?

Yes. Zoho SalesIQ is fully compatible with websites and mobile apps, allowing businesses to provide live chat support and track visitor interactions across multiple platforms seamlessly.

3. How does Zoho SalesIQ track and identify visitors?

The platform monitors visitor behavior in real time, recording interactions with content, pages visited, and engagement patterns. This data helps businesses understand visitor intent and prioritize high-potential leads.

4. Does Zoho SalesIQ support multiple languages for live chat?

Absolutely. Zoho SalesIQ offers real-time live chat translation in over 25 languages, enabling businesses to engage a global audience without language barriers.

5. How easy is it to set up Zoho SalesIQ on a website or app?

Setup is quick and simple. Adding Zoho SalesIQ requires only copying and pasting a code snippet into a website or app, allowing businesses to start tracking and chatting with visitors within minutes.

Version History

v2.17.1—4 Jul, 2025

v2.17.0—5 Jun, 2025

v2.16.1—28 May, 2025