MyOncor

-------✦ INTRODUCTION ✦------

Developed in the United States and originally released in English, the MyOncor app empowers customers of Oncor Electric Delivery to manage their accounts efficiently. 

With this user-friendly application, customers can report outages, manage new service requests, and receive real-time updates, all from the convenience of their mobile devices. 

-------✦ KEY FEATURES ✦------

Service Request Management

For customers initiating new service requests, MyOncor simplifies the process. Users can start and track new service for construction projects, manage multiple properties and locations, and access valuable resources for builders and developers. 

Real-Time Outage Updates

Stay informed with real-time updates regarding power outages through the app. Users can receive notifications about outage restoration efforts and updates on estimated times for power restoration, helping them plan accordingly.

Access to Oncor News

Stay informed with real-time updates from Oncor through the app. Users can read articles from Oncor’s blog, The Wire, which includes important safety information to keep families safe during severe weather. 

Energy Efficiency Resources

The app provides valuable energy efficiency tips to help users manage their energy consumption better. By accessing these resources, customers can learn how to save on their electric bills while promoting sustainable practices.

User-Friendly Interface

MyOncor features an intuitive and easy-to-navigate interface that enhances the user experience. Customers can quickly access all features and information, making account management straightforward and efficient.

Multiple Location Management

For users with multiple properties, the MyOncor app allows for easy management of service requests and outages across different locations, making it convenient for property owners and managers.

-------✦ COUNTRY OF ORIGIN AND LANGUAGE ✦------

Country: United States

Original Language: English

-------✦ RECOMMENDED AUDIENCES ✦------

MyOncor is designed for customers residing in the Oncor Electric Delivery service territory who seek a convenient way to manage their electricity accounts. 

This app is particularly beneficial for homeowners, renters, and property managers who need to report outages, track service requests, and stay informed about energy efficiency tips.

FREQUENTLY ASKED QUESTIONS (FAQ)

Q: How can I report a power outage using MyOncor?

A: You can report a power outage directly through the app by entering your address and selecting the issue you are experiencing.

Q: Can I track the status of my outage?

A: Yes, MyOncor allows you to check your current outage status and view your outage history for better awareness.

Q: What types of service requests can I manage with the app?

A: You can start and track new service requests for construction projects and manage multiple properties and locations.

Q: How does MyOncor keep me updated on energy efficiency?

A: The app provides energy efficiency tips and articles from Oncor’s blog to help you manage your energy consumption effectively.

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Contact us at the following sites if you encounter any issues:

Official Website: Here

Email: mobileapps@oncor.com / CustomerMobileApps@oncor.com (Developer)

Phone number: +1 469-990-4903

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Version History 

v5.6.0 — 26 Jun 2025

MyOncor is updated regularly so we can make it better for you. Please update to the latest version to use all available app features. This version includes enhancements and bug fixes to improve the customer experience