Dialog Retail Hub

-------✦ INTRODUCTION ✦------

Dialog Retail Hub is a powerful, all-in-one mobile application designed for retail partners to manage and activate Dialog products across all service categories. 

Engineered to streamline customer onboarding and service delivery, this app eliminates paperwork and enables a 100% digitized, paperless process. 

--------✦ KEY FEATURES ✦------

Unified Product Activation:

Activate Dialog Mobile, Television, and Home Broadband products from a single platform with a fully digitized, paperless process.

Dialog Bill Payments:

Easily process bill payments for Dialog customers directly through the app fast and efficient service without the need for third-party systems.

SIM Card Management:

Perform SIM card changes and replacements instantly within the app to help customers stay connected without delays.

Access to Doc990 Services:

Integrate health services into your customer offerings by providing access to Doc990 appointments and related features.

Warranty and Accessory Replacements:

Facilitate product support by managing warranty replacements and accessory changes on the go.

Flexible Package Management:

Update or change Dialog service packages for Mobile, DTV (Digital TV), or HBB (Home Broadband) directly from the app.

Reload Sales:

Top up Dialog prepaid accounts quickly using the reload selling feature, ideal for fast-paced retail environments.

Value-Added Services Activation:

Enable and manage additional Dialog services such as entertainment bundles, caller tunes, and more with just a few taps.

--------✦ COUNTRY OF ORIGIN AND LANGUAGE ✦------

Country: Sri Lanka

Primary Language: English, Sinhala, Tamil

--------✦ RECOMMENDED AUDIENCES ✦------

Designed for Dialog retail partners and service agents who handle activations, customer service, and on-site transactions. 

Ideal for shops, kiosks, and field agents looking for a fast, paperless, and complete solution to manage all Dialog-related services in one app.

Frequently Asked Questions (FAQ) :

Q: Who can use the Dialog Retail Hub app?

A: The app is designed for authorized Dialog retail partners and agents handling product activations and customer service operations.

Q: Can I activate all types of Dialog services through this app?

A: Yes. The app supports activations for Mobile, Digital TV, and Home Broadband services.

Q: Is the onboarding process fully paperless?

A: Yes. All functions within the app are digitized to ensure a completely paperless experience.

Q: What other services can I manage through the app?

A: The app supports SIM changes, warranty and accessory replacements, reload sales, package modifications, and more.

Q: Can I access medical services like Doc990 using the app?

A: Yes. The app includes integrated access to Doc990, allowing you to assist customers with medical appointments and services.

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Contact us at the following sites if you encounter any issues:

Official website: here

Email: retailhubsupport@dialog.lk

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Version History

V16.3.1------------ 22 May 2025

Bug fixes and improvements.